Last week I spent two mornings training the bar staff at Filmhouse Cinema on Edinburgh’s Lothian Road.
Machine was a 3 group Cimbali paired with a Macap grinder.
On first use i noticed the grinder wasn’t grinding at the usual speed, and was getting overly hot around the burrs. Initially I thought it could use a good clean out, as stale grinds clogging the chute could cause a slower output and make the grinder overheat. Removing the upper burr carrier revealed that it wasn’t actually too dirty inside, but the burrs were properly blunt! Thankfully I had another session there a couple days later so whilst back in Glasgow i picked up some new burrs and fitted them first thing on Friday morning – amazing difference. The output was now back to normal and the coffee tasted better, no burnt taste and enhanced flavour!
The main issue in businesses with high numbers of staff is lack of consistency between baristas. In every shop I’ve worked in this has been an issue to some degree, and was initially what made me want to deliver training. As an employer I would love to have access to a training resource that would ensure all my staff were delivering the same product time after time. Fun in a Cup was born!
Filmhouse Cinema is a massively busy picture house. The bar sells alcohol, a full hot food menu, breakfast rolls, tea, bulk brew filter, hot chocolate and espresso based drinks. Their beans are supplied by Edinburgh Tea & Coffee.
This was an example of a coffee supplier/someone in charge saying “don’t mess with the grind setting”. I understand that it can be dangerous to have 15 staff members all changing the grind to what THEY think it should be set to, but I always encourage at least a few of the full time members f staff being trained on how to dial in the grinder correctly, even to a basic level, so that’s what we did! Lots of time spent on equipment setup, dialling in the grinder, bean storage and coffee freshness, then working our way through the drinks menu ensuring that everything is produced to a high standard.
When clients are already established and recognise a need for delivering higher standards, there are usually elements they want to change and elements they don’t. In this case, I was not there to advise on cup sizes or equipment upgrades. Simply to improve what they already offer, which is 8oz americanos, 12oz mochas and 16oz lattes & cappuccinos. Absolutely fine! Not to everyone’s taste, and I don’t think I’d be able to drink 16oz of coffee in one go, but these guys are really busy and the customers lap it up, so crack on!
Latte art wasn’t a part of the training, but as the staff became more familiar with the slightly adjusted way of steaming and pouring milk, the art was beginning to happen naturally and will only continue to improve as long as they keep striving to achieve better.
Overall this was a really enjoyable team to work with. All very keen to learn more and build on what they already learned. With any luck their future new recruits will receive clearer, more precise coffee training, reducing inconsistencies as far as possible!
Keep it up FH!